Frequently Asked Questions

Customer Service

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday – Friday from 8a.m. to 6p.m. EST. Call toll-free at 1-844-333-0275.

Returns

All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. Defective merchandise returned to Geiger within sixty (60) days after delivery will be replaced or reimbursed to the purchaser. Returns of non-defective merchandise must be made within 30 days and will incur a 20% restocking fee. We will replace any shipment not delivered, but do reserve the right to request proof of delivery by the carrier first.

How to Order

Any customer has the ability to place an online order using Visa, MasterCard or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as "Geiger Catalogs"Invoice purchases can be made online through our secure checkout by authorized personnel only. For information on how to become an authorized purchaser, please contact your direct supervisor or manager. During checkout, please be sure to complete all necessary information, including purchase order numbers, etc. if applicable.

When will I receive my order?

You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:

map

For non-inventoried items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

Shipping Costs

Merchandise pricing does not include shipping. Please refer to the table below to calculate your shipping cost based on order total:

Order Total

Shipping Fee

to $15

$6.50

$15.01 to $50

$9.25

$50.01 to $300

$7.50

$300.01+

$5.00

For orders above $50, add an additional $2.95 for every additional $50.

For orders above $300.01, add an additional $2.25 for every additional $50.

For AK, HI, PR, add $40.00

For expedited shipping, add the following upcharge to the standard rates above:

3-Day Select

$30

2-Day Air

$45

Next Day Air

$145

Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.

Taxes

Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.

I forgot my password.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the My Account page.

How do I change my password?

You can update your password at any time through the My Account page by selecting Change Password.

Will I get a chance to review and approve my international shipping quote prior to my order shipping?

Your order confirmation will show no shipping total as we will send you an email quote for approval after your order is placed. You will have the option to accept the shipping quote and proceed with your order or decline the shipping quote and have your order canceled. Please note that Duties and Taxes will not be included in the quote but will be approximately 20% of your order total and will be billed separately.

Can I ship to multiple addresses?

Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1-844-333-0275.

How do I update my billing/shipping address or other account information?

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

What is an “on-demand” item?

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

Security

Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.

Supported browsers.

The following browsers are compatible with this store:

Internet Explorer version 11 and above. Latest versions of Google Chrome, Firefox, Opera, and Safari.